Frequently Asked Questions
Question: What languages are available for this tour?
Answer: Grand Canyon Tours are offered in 11 different languages: Spanish, Japanese, Portuguese, Italian, French, Dutch, Cantonese, Mandarin, German, Korean, and English.
Answer: All passengers booked on a tour must have government issued forms of identification, no EXCEPTIONS!
Answer: All our tours operate 364 days a year. We are closed on Christmas day.
Answer: Yes we do pick up from McCarran Intl Airport.
Answer: Most tours and flights have many departures ranging from early morning to late afternoon and evening.
Answer:Generally, all of our tours operate every day of the year except Christmas. Our selection on Christmas day is limited to airplane and bus tours only.
Answer: We offer hotel pick ups only. However, a passenger does not need to be staying at a hotel to be picked up at one. Passenger making their way to the nearest major hotel can be picked up by one of our shuttles. Please contact reservations to make arrangements.
Answer: Our groups and incentives department would be happy to assist you. Please click here for their contact information.
Answer: [ Click here for a map ]
Answer: Papillon considers children to be between the ages of 2 through 11. Infants ages 0 to 1 will fly free but must sit on the lap of the parent/guardian. Passengers ages 12 and up must pay the adult rate.
Answer: We use industry standard security methods and encryption to protect both your credit card and your personal information during the booking process!
Answer: Please click here for our full cancellation policy. Additionally it can be found by click the "Cancellation Policy" link at the bottom of every page.
Answer: Of course! We are happy to take booking on arrival. However, better prices are available online and we often sell out our helicopter and airplane tours. Its recommended that you book in advance.
Answer: Please contact our reservations department. Note that our cancellation policy will apply.
Answer: Immediately after booking we will send you an order receipt. This receipt acknowledges that we have received all the information required and that your credit card was successfully processed. Within 24 hours you will receive your tour confirmation at the email address you entered during booking.
Answer: Of course! However, better prices may be available online.
Answer: No show reservations will be cancelled if the passenger has not checked in at least 15 minutes prior to flight time. Our full cancellation policy will apply.
Question: I am traveling in a group. Do you have services for us or, perhaps, a group discount program?
Answer: We have a variety of group service programs available to you! Small groups can even be booked directly on our website! See our Groups and Incentives page for full details.
Answer: Not at this time.
Answer: Our reservation center staff are very knowledgeable and will be happy to help you complete your booking.
Question: It has been 24 hours since I booked and I have not received my booking confirmation. I'm not sure if my booking was processed?
Answer: We go to great lengths to insure that your booking confirmations get through to you. However, in this era of spam filters and automatic mail sorters things can get lost. If you have not received your confirmation please feel free to contact our reservations center.
Question: When sending a special inquiry or request, what do I do if I don't get an answer within 24 hours?
Answer: Depending on the complexity of your request it could take slightly longer then 24 hours to respond. We don't wish to waste your time with pointless emails and, as such, will only respond with emails of substance. If you have an urgent need please feel free to contact our reservations center.
Answer: Yes, however the surcharge is already included in the price of any tour booked online.
Answer: Airplanes and helicopters have a maximum weight capacity as well as other restrictions on that govern the balance of the aircraft. All airplane and/or helicopter passengers will be weighed at time of check in. Passengers exceeding 300lbs (136.36kg / 21.43 stone) will be charged a fee for an additional comfort seat. This fee is based on the product and ranges from $50 to $200.
Answer: Passenger name changes can be made by contacting our Live Chat Help or you can contact our reservations department at our toll free number: 1(888)-635-7272.
Answer: Contact our reservations center to make the change in advance or inform your customer service agent at check-in.
Question: If I book online or on the phone and then find a coupon can I get the difference as a credit?
Answer: No, coupon codes need to be mentioned at the time of booking. Coupons have limited offer dates, expiration dates or are based on availability.
Answer: Bookings may be modified up to 24 hours prior to flight time.
Question: I need to cancel my booking.
Answer: Please contact our reservations center for assistance. Please note that cancellations with 24 hours are subject to our cancellation policy.
Answer: Helicopters: We recommend that a pregnant woman in her 3rd (last) trimester check with her doctor before flying; however, due to the lower altitudes of our flights, we do NOT have any restrictions.
Airplanes: We REQUIRE that a pregnant woman in her 3rd (last) trimester have a doctor's note signed within 72 hours of departure.