Booking and Cancellation Policy

Identification:
FAA requires each passenger to present a government issued photo identification card in order to board an aircraft, such as a driver's license or passport.

Changes & Cancellations:
All tours booked through this website are, unless otherwise noted, are sold as "Internet Discount Fares". These fares, in general, are fully refundable, changeable, and transferable up to 24 hours prior to the start of your tour. Other special rates and fares (including "Visit Grand Canyon" and "Group Mode" fares have other rules & restrictions. For full details click here to read about fare types.

Schedule Alert:
ALL TIMES LISTED ON THIS SITE ARE APPROXIMATE. OUR OPERATIONS ARE SUBJECT TO CANCELLATION DUE TO LACK OF PASSENGER DEMAND, WEATHER, ETC.

Reconfirmation:
You MUST reconfirm your reservations at least 24 hours prior to departures.

Terms & Conditions:
A fuel surcharge of $5 to $10 ($45 for Monument Valley) per passenger and is included in your tour price. Maximum weight limit per passenger is 275 lbs, passengers in excess will be required to pay an addtional 50% of their base fare. Papillon is acting as an agent for suppliers of various travel goods and services including but not limited to ground transportation, hotel accommodations, airplane flights, meals, tours, cruises. Papillon works with these suppliers in selling travel related services and/or in accepting reservations or bookings for services that may not be directly supplied, managed, or otherwise provided by Papillon. Papillon attempts to represent only suppliers that have shown an acceptable level of stability, dependability, and responsiveness to problems and complaints; nevertheless, Papillon cannot and does not control the actions or inactions of the suppliers it represents. Therefore, Papillon shall not be responsible for any breach of contract, failure to comply with any laws including but not limited to the American with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers resulting in any loss, property damage, delay, inconvenience, or personal injury to travelers, travelers' companions, or group members, including but not limited to any losses resulting from changes in suppliers' rates, losses in connection with bookings, reservations, connections, or scheduling problems, or losses arising out of the handling or loss of baggage or other personal effects. Papillon shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or deficiencies, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside Papillon's control. Papillon is not responsible for changes in currency valuation.
NOTICE: Traveler is hereby warned of the possibility of travel industry bankruptcies, climatic disruptions, natural disasters, civil unrest, terrorist activities, and the possibility that the traveler may be unable to travel as scheduled because of personal emergency, medical problems, or other exigencies beyond Papillon’s control.

ASSUMPTION OF RISK: By embarking upon his/her travel, the traveler voluntarily and expressly assumes all risks associated with such travel, whether foreseeable or unforeseeable. Papillon and the suppliers of ground transportation, hotel accommodations, airplane flights, meals, tours, cruises, and various other goods and services reserve the right to change the accommodations, flights, and any and all details of the tour itinerary as needed. The travelers’ booking of reservations or utilization of tickets after receipt of this information will constitute consent to the above and an agreement on his/her part to provide copies hereof to his/her companions or group members together with an explanation that if they embark, they do so subject to these Terms & Conditions.