About Tours:
About Booking:
About Changes:
Question: What languages are available for this tour?
Answer: Grand Canyon Tours are offered in 11 different languages:
Spanish, Japanese, Portuguese, Italian, French, Dutch, Cantonese, Mandarin,
German, Korean, and English.
Question: Do I need a VISA or passport or are there any special health
requirements?
Answer: All passengers booked on a tour must have government issued forms of identification, no EXCEPTIONS!
Question: What days do the tours operate?
Answer: All our tours operate 364 days a year. We are closed on Christmas day.
Question: What hotels do you pick up from?
Question: Do you pick up from private residences?
Answer:No. We offer hotel pick ups only.
Question: Do your tours pick up from McCarran Intl Airport?
Answer: Not at this time.
Question: What departure times do you offer?
Answer: Most tours and flights have many departures ranging from early morning to late afternoon and evening.
Question: Do your tours operate on Christmas or any other public holiday?
Answer: We are open and operating every day during the year except Christmas. We are closed Christmas day to allow our staff to spend the holiday with their families.
Question: I am not staying at a hotel. Can I still get a pickup?
Answer: We offer hotel pick ups only. However, a passenger does not need to be staying at a hotel to be picked up at one. Passenger making their way to the nearest major hotel can be picked up by one of our shuttles. Please contact reservations to make arrangements.
Question: I'd like a customized tour for myself and/or my group?
Question: Where is your Boulder City Terminal ?
Question: Is my credit card safe?
Answer: We use industry standard security methods and encryption to protect both your credit card and your personal information during the booking process!
Question: What is your cancellation policy?
Question: Can I book a tour when I arrive?
Answer: Of course! We are happy to take booking on arrival. However, better prices are available online and we often sell out our helicopter and airplane tours. Its recommended that you book in advance.
Question: I need to cancel my booking.
Answer: Please contact our reservations department. Note that our cancellation policy will apply.
Question: When do I receive my booking confirmation?
Answer: Immediately after booking we will send you an order receipt. This receipt acknowledges that we have received all the information required and that your credit card was successfully processed. Within 24 hours you will receive your tour confirmation at the email address you entered during booking.
Question: Can I book over the telephone?
Answer: Of course! However, better prices may be available online.
Question: What happens if I do not show up?
Question: I am traveling in a group. Do you have services for us or, perhaps, a group discount program?
Question: Do you have gift certificates?
Answer: Not at this time.
Question: I don't know what date I'm traveling yet. Can I book a tour and leave the date open?
Answer: Not at this time.
Question: I keep getting a credit card declined error message while trying to book. What do I do?
Answer: Our reservation center staff are very knowledgeable and will be happy to help you complete your booking.
Question: It has been 24 hours since I booked and I have not received my booking confirmation. I'm not sure if my booking was processed?
Answer: We go to great lengths to insure that your booking confirmations get through to you. However, in this era of spam filters and automatic mail sorters things can get lost. If you have not received your confirmation please feel free to contact our reservations center.
Question: When sending a special inquiry or request, what do I do if I don't get an answer within 24 hours?
Answer: Depending on the complexity of your request it could take slightly longer then 24 hours to respond. We don't wish to waste your time with pointless emails and, as such, will only respond with emails of substance. If you have an urgent need please feel free to contact our reservations center.
Question: Do you have a fuel surcharge?
Answer: Yes, however the surcharge is already included in the price of any tour booked online.
Question: Do you have an overweight surcharge?
Answer: Helicopters and tour airplanes are very sensitive to weight and weight distribution. As such anyone weighing over 275lbs could be subject to additional fees at check-in.
Question: I need to change the passenger names in my booking. What do I do?
Answer: some text
Question: I would like to change the date of my tour. What do I do?
Answer: Name changes can be processed easily. Contact our reservations center to make the change in advance or inform your customer service agent at check-in.
Question: If I book online or on the phone and then find a coupon can I get the difference as a credit?
Answer: No, coupon codes need to be mentioned at the time of booking.
Coupons have limited offer dates, expiration dates or are based on
availability.
Question: Can I change or amend my booking?
Answer: Bookings may be modified up to 24 hours prior to flight time.
Question: I need to cancel my booking.
Answer: Please contact our reservations center for assistance. Please note that cancellations with 24 hours are subject to our cancellation policy.
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