 |
Do you have a fuel surcharge? |
 |
Yes, however the surcharge is already included in the price of any tour booked online. |
 |
|
|
Do you have an overweight surcharge? |
|
Yes, anyone weighing over 275lbs will be charged an additional 50% of the base fare. |
|
|
|
When do I receive confirmation of my booking? |
|
You should receive confirmation of your booking within 24
hours of booking. If you do not, please contact Reservations at
888-635-7272. |
|
|
Can I book over the telephone? |
|
Yes. Our central reservations department can be reached at 888-635-7272 or +1 702 736 7243 |
|
|
What hotels does this tour pick up from? |
|
Las Vegas Hotel pickups can be found by clicking here. Shuttle service is available at Grand Canyon South Rim but must be arranged in advance. |
|
|
What days does this tour operate? |
|
Most tours operate daily, Monday thru Sunday. Call our Reservation office to check availability. |
|
|
Can you check availability for me? |
|
Call departure location Reservation office to check
availability. |
|
|
Are there different times of departure for this tour? |
|
Departure times can be found on each tours “Book Tour” page. |
|
|
I’m not staying in a hotel, what is the closest pick up
point? |
|
Papillon offers hotel pick ups only. Passengers must provide
their own transportation if they are not staying in a hotel or make their way to an area hotel. |
|
|
Do you pick up from private residences? |
|
No. Papillon offers hotel pick ups only. |
|
|
Can I get dropped off after my tour to my hotel or in the
city? |
|
Papillon provides roundtrip transfers to and from your hotel.
Other location pick ups and drop offs have to be scheduled directly with
Reservations for availability. |
|
|
Do I need a VISA or passport or are there any special health
requirements for this tour? |
|
All passengers booked on a tour must have government issued forms of identification, no EXCEPTIONS! |
|
|
I am traveling in a group - do you cater for groups and/or
have a group discount program? |
|
Contact the Sales & Marketing Office at 702-736-6322. |
|
|
Does this operate on Christmas and public holidays? |
|
Papillon operates everyday except Christmas. |
|
|
Can I book this when I get there? |
|
Tours can be booked upon arrival at your destination city. Call
Reservations for availability. Better prices are available online! |
|
|
What languages are available for this tour? |
|
Grand Canyon Tours are offered in 11 different languages:
Spanish, Japanese, Portuguese, Italian, French, Dutch, Cantonese, Mandarin,
German, Korean, and English. |
|
|
Can you send me a brochure? |
|
Click here for a brochure. |
|
|
Do you have gift certificates available? |
|
Not at this time. |
|
|
I don’t know what date I’m traveling yet. Can I book a
product and leave it open dated? |
|
Not at this time. |
|
|
I’d like a customized tour for myself and/or my group. |
|
Contact the Sales & Marketing Office at 702-736-6322. |
|
|
Does this tour pick up from the airport? |
|
No. |
|
|
If I book online or on the phone and then find a coupon, can I
get the difference as a credit? |
|
No, coupon codes need to be mentioned at the time of booking.
Coupons have limited offer dates, expiration dates or are based on
availability. |
|
|
Is my credit card safe? |
|
Yes, Papillon is a secure website. |
|
|
I keep getting a credit card error while trying to book. What
do I do? |
|
Call Reservations to see if the booking was received, contact
your credit card company if there is a billing error. |
|
|
Can I book air/hotels/car rentals through you? |
|
Yes. We offer Grand Canyon hotel accommodations and Las Vegas
show bookings. |
|
|
It has been 24 hours since I booked and I have not received
confirmation. I’m not sure if my booking was processed, did you get my booking
request? |
|
Call Reservations to see if the booking was received. They can be reached at 888-635-7272 or +1 702 736 7243 |
|
|
What happens if I cancel or do not show up? |
|
Cancellations within 24 hours of flight time or no
shows are subject to a 100% cancellation fee. |
|
|
When sending a special inquiry or request, what do I do if I
don’t get an answer within 24 hours? |
|
Call Reservations to see if the booking was received. |
|
|
What is your cancellation policy? |
|
Cancellations within 24 hours of flight time or no
shows are subject to a 100% cancellation fee. |
|
|
Can I change/amend my booking? |
|
Call Reservations to change/amend your booking. |
|
|
I would like to change the date of my tour. What do I do? |
|
Call Reservations to change/amend your booking. You must
call at least 72 hours prior to scheduled tour. |
|
|
Do you have a phone number I can call? |
|
Las Vegas Reservations: 888-635-7272 or 702-736-7243
South Rim Reservations: 800-528-2418 or 928-638-2419
Sales & Marketing Office: 702-736-6322 |
|
|
I need to change the passenger names in my booking. What do I
do? |
|
Call Reservations to change/amend your booking. |
|
|
I need to cancel my booking. |
|
Call Reservations to cancel your booking. You must
call 24 hours prior to cancel a tour. Cancellation policy will apply. |
|
|
Where is your Boulder City terminal located? |
|
[
Click here for a map ] |
|
|
|
Do your helicopter and/or airplane tours have weight limits? |
|
Yes, passengers in excess of 275 lbs will be required to pay an additional 50% of their selected tours base price. This fee is not built into any online booking and will be collected at check-in. |
Cart 0 item(s)
