Booking and Cancellation Policy
All passengers are required to reconfirm their tour with our reservations center at least 24 hours in advance at +001 (702) 638-3296. When calling, please have your reservation number available. Our specialists are available daily from 5:00am to 11:00pm (Pacific Time). Reservations not reconfirmed are subject to rescheduling or cancellation.
FAA requires each passenger to present a government issued photo identification card in order to board an aircraft, such as a driver's license or passport.
All fares are already discounted and, unless otherwise noted, many not be combined with any other offer (e.g. Coupons, Saver Programs, etc.) Unless an overnight stay is included, these fares are FULLY REFUNDABLE, changeable, and transferable up to 24 hours prior to the tours commencement. Cancellations WITHIN 24 hours prior to the tours commencement and no-shows are NON-refundable.
Hotel rooms, or any tour involving an overnight stay become non-refundable, non-changeable, and non-creditable 72 hours prior to the event's commencement. All SHOW TICKET sales are final upon confirmation of order. Show tickets are non-refundable, non-exchangeable, and non-modifiable.
Airplanes and helicopters have a maximum weight capacity as well as other restrictions on that govern the balance of the aircraft. All airplane and/or helicopter passengers will be weighed at time of check in. Passengers weighing 300lbs (136.36kg / 21.43 stone) or more will be charged a fee for an additional comfort seat. This fee is based on the product and ranges from $50 to $200.
A fuel surcharge of $5 to $10 ($45 for Monument Valley) per passenger and is included in your tour price.
ALL FLIGHT TIMES LISTED ON THIS SITE ARE APPROXIMATE. OUR OPERATIONS ARE SUBJECT TO CANCELLATION DUE TO LACK OF PASSENGER DEMAND, WEATHER, ETC.
Papillon is not responsible for changes in currency valuation. Papillon is acting as an agent for suppliers of various travel goods and services including but not limited to ground transportation, hotel accommodations, airplane flights, meals, tours, cruises, and/or shows. Papillon works with these suppliers in selling travel related services and/or in accepting reservations or bookings for services that may not be directly supplied, managed, or otherwise provided by Papillon. Papillon attempts to represent only suppliers that have shown an acceptable level of stability, dependability, and responsiveness to problems and complaints; nevertheless, Papillon cannot and does not control the actions or inactions of the suppliers it represents. Therefore, Papillon shall not be responsible for any breach of contract, failure to comply with any laws including but not limited to the American with Disabilities Act (ADA), or any intentional or negligent actions or omissions on the part of such suppliers resulting in any loss, property damage, delay, inconvenience, or personal injury to travelers, travelers' companions, or group members, including but not limited to any losses resulting from changes in suppliers' rates, losses in connection with bookings, reservations, connections, or scheduling problems, or losses arising out of the handling or loss of baggage or other personal effects. Papillon shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction failures or deficiencies, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions, or conditions outside Papillon's control.
ASSUMPTION OF RISK: By embarking upon his/her travel, the traveler voluntarily and expressly assumes all risks associated with such travel, whether foreseeable or unforeseeable. Papillon and the suppliers of ground transportation, hotel accommodations, airplane flights, meals, tours, cruises, and various other goods and services reserve the right to change the accommodations, flights, and any and all details of the tour itinerary as needed. The travelers’ booking of reservations or utilization of tickets after receipt of this information will constitute consent to the above and an agreement on his/her part to provide copies hereof to his/her companions or group members together with an explanation that if they embark, they do so subject to these Terms & Conditions.
Papillon reserves the right to cancel (with full refund to the passenger) any order in which a typographical error on the website caused erroneous display of either pricing or availability during the ordering process or after order confirmation.